Build a Safer, Stronger Workplace with the GET LIVE Model

By Tim Keck

In today’s world, leaders face more challenges than ever when it comes to keeping their people safe — not just physically, but emotionally. Conflict, stress, and communication breakdowns can happen anywhere, from a customer interaction to a tense workplace conversation.

That’s where you come in. By investing in proven de-escalation training for your team, you become the driving force behind a safer, more confident culture — one that protects your people and strengthens your organization.

SafeHaven Security Group’s comprehensive de-escalation program equips teams with practical, real-world strategies to handle conflict effectively. At the center of this training is the GET LIVE model — seven essential steps designed to help your people stay calm, in control, and focused on resolution when tensions rise.

Goal

In any confrontation, it’s easy to get caught up in “winning” the argument. But true leadership focuses on achieving a safe and successful resolution. Helping your team adopt this mindset can transform how they approach conflict.

Emotional Intelligence

Empower your team to recognize and manage their emotions under pressure. When people learn not to take things personally, they respond with clarity instead of reacting with anger — and that creates calmer, more productive outcomes.

Tactics

Simple physical awareness can make a big difference. Teaching employees to maintain safe distance — at least six feet when possible — allows them time to think, respond, and protect themselves if a situation turns aggressive.

Listen

People want to feel heard. When your team practices active listening, they disarm hostility and build trust. Encouraging this habit across your organization can prevent small issues from becoming major incidents.

Imagine

This step cultivates empathy. When we imagine what others might be feeling or experiencing, we approach situations with understanding instead of judgment. It’s a skill that not only calms conflict but strengthens culture.

Verbal

Words matter. Teaching your people to keep their tone calm and steady — even when others raise their voices — prevents escalation and models professionalism. A calm voice communicates control and confidence.

Essential

True safety also means being prepared when de-escalation isn’t possible. That’s why SafeHaven’s training emphasizes practical self-protection principles, ensuring your people know how to stay safe in any circumstance.

When you bring GET LIVE training to your team, you do more than reduce risk — you create a culture of respect, confidence, and care. You give your people the skills to protect themselves and each other.

Because when leaders like you take proactive steps to invest in safety, you’re not just preventing conflict — you’re building trust, strengthening your workplace, and making a lasting impact.

Be the reason your team feels safe. Be the leader who helps them GET LIVE.